1. What are the benefits of using Internet / Mobile Stock Trading?

Internet / Mobile Stock Trading allows you to get access to important trading information before you make an investment decision, e.g. your stock holdings and stock balance. With the launch of AMS/3, your securities orders are passed straight-through from us to The Stock Exchange of Hong Kong Limited (SEHK) and the order execution result will be shown immediately on the screen of your computer or mobile device. You will also receive an e-mail confirmation or SMS of your trade order. This straight-through processing feature of AMS/3 simply brings you real time order placement and confirmation

2. What kind of financial products can I trade through your Internet / Mobile Stock Trading System?


You can buy/sell all stocks, warrants, eligible A-shares under Shanghai and Shenzhen Connect, Nasdaq Pilot Program shares, Debts Securities and Equity Linked Instruments listed on The Stock Exchange of Hong Kong Limited through our Internet / Mobile Stock Trading system.

3. Does your bank provide the real-time snap shot quotation service? How much will it charge? How do I apply for it?


Yes. We provide real time snap shot stock quotes to clients for all stocks, warrants, eligible A-shares under Shanghai and Shenzhen Connect, Nasdaq Pilot Program shares, Debts Securities and Equity Linked Instruments trading in the SEHK. All customers who have i-stock accounts can enjoy first 300 free real-time snapshot quotes. Smart Banking customers can enjoy 1,000 free real-time snapshot quotes.

The bank awards additional free snapshot quotes to customers with transaction(s) executed through Internet or mobile device in that month:

  • 200 free quotes for every successful buy/sell transaction (per written confirmation) of the amount below HK$100,000. OR
  • 300 free quotes for each HK$100,000 turnover recorded in a single transaction, 600 free quotes for HK$200,000 or above, and so on.
Extra hits after free quotes will be charged $0.10 each (minimum $10). Unused free quotes cannot be carried forward to the following months. Our i-stock customers are eligible to enjoy this service without application.



4. Does your bank provide the other type(s) of stock quote service? How much will it charge? How do I apply for it?


Yes. We also provide the Teletext service of SEHK. The page of the service provides unlimited real time stock quote, charts, bid and ask brokers' queues and market news for all stocks, warrants, Nasdaq Pilot Program shares, Debts Securities and Equity Linked Instruments trading in Hong Kong.

The charge for this service is $318 per month. The current monthly charge would be waived if you trade through Internet or mobile device with transaction value accumulates $500,000 or above for the month. You can apply it together with your Internet stock trading account at any of our branches.



5. If I want to terminate the teletext stock quote service, what should I do?


If you want to stop using the service from the following month, you have to come to any of our branches to do the cancellation procedures on or before the 21st of the current month.

6. Are there extra costs for accessing your Internet / Mobile Stock Trading system?


No, there are no additional costs to access our Internet / Mobile Stock Trading services. You only need to pay brokerage, contract stamp, transaction levy and trading fee for all executed transactions as in phone-in trading. For further enquiries, please click "Commission and Fees".

7. How can I create my Self-Defined User ID?


To set your Self-Defined User ID, first login to our Internet Stock Trading System using your account number, then set your user ID by clicking "Apply Self-Defined User ID". Your user ID must consist of 6-16 alphanumeric characters and must contain at least 1 alphabet. Once your user ID has been created, it cannot be changed.

We strongly recommend that you set a unique username which is different from those you use for other web services (e.g. email accounts or other internet banking accounts), to protect yourself from malicious attacks.

8. How do I change my password? What can I do if I forget/lose my password?

After successful login to our Internet / Mobile Stock Trading system, you can simply change your password by clicking the button 'change password' and following the instruction given.

If you forget or lose your password, you should visit your account opening branch to apply for re-issuance of password.

9. What browser should I use to access your Internet stock trading system?


You must use a secure-capable browser (with 128-bit encryption) that utilizes Secure Socket Layer (SSL) Technology. We recommend that you use Microsoft Internet Explorer 6.0 / Safari 5.1 / Firefox 20.0 (for Windows) / Firefox 3.0 (for Mac) or above.

10. When I am sending my trade order through your Internet stock trading system, my computer suddenly hangs/shuts down. How do I know if my order has been received and/or executed?


If your computer suddenly hangs/shuts down when you are placing trade order through our Internet stock trading system, you should call our stock trading hotline at (852) 2525-1090 / (852) 3146-1888 or your account opening branch to check whether your order has been received by our system. You can amend your order or give a new order through the hotline.

11. Does your Bank provide SMS Notification Service? If yes, how can I apply for it?


Yes. Our Bank provides FREE "SMS Notification Service" to our customer. You can receive securities trade order confirmation through SMS by simply pre-register a valid local mobile phone number with us. You can apply the service at any of our branches and the service will be activated within 5 working days upon receiving your complete application.

12. What is the difference between subscribing "SMS Notification Service" or not?


Subscribe "SMS Notification Service"
If you subscribe the service, your order confirmation(s) will be notified by SMS only for trade order(s) that placed through any channels (counter, phone-in, Internet or mobile). Our Bank will not inform you further of the status through phone call from our customer service officer or email. For the avoidance of doubt, you will continue to receive the securities trade confirmation advice by post.

Do not Subscribe "SMS Notification Service"
If you do not subscribe "SMS Notification Service" at the moment, our Bank will continue to use the current order confirmation channel to release order confirmation(s) to you.

13. If I want to change my local mobile phone number for "SMS Notification Service", what should I do?


If you want to change your local mobile phone number for receiving SMS order confirmation(s), please visit any of our branches for mobile number change.

14. If I want to unsubscribe "SMS Notification Service", what should I do?


If you want to terminate the service, please visit any of our branches for the cancellation procedures.

15. What are the precautions before investing in Shanghai or Shenzhen A shares?


You are reminded to understand the relevant details and important notes before investing in Shanghai A shares or Shenzhen A shares. For details, please read the "Important Notice of Trading China A Shares via Shanghai-Hong Kong Stock Connect and Shenzhen-Hong Kong Stock Connect" in SCB's website.

16. What are "Inline Warrants"?


Inline Warrants are a type of structured product which entitles its holder to receive a fixed pre-determined amount during stable market condition. Unlike Derivative Warrants or CBBCs, the amount depends on whether the spot price or level of an underlying asset is at or falls within ("in-the-range") or outside ("out-of-the-range") the upper and lower strike prices or levels at expiry. Inline Warrants may be issued with a lifespan of six months to five years.

Due to the nature of Inline Warrants, investors should be aware that Inline Warrants prices will react differently to movements in underlying price or level, time to maturity, implied volatility as compared to standard warrants. Furthermore, Inline Warrants prices may move in the same direction as or the inverse of the underlying price or level during the lifespan of the product, depending on where the underlying price or level is compared to the upper and lower strike prices or levels.

Inline Warrants may be bought and sold prior to their expiry on the cash market of HKEX. At expiry, settlement is made in cash only.

Customers should have a comprehensive understanding of other potential risks prior to investment. Please refer to Hong Kong Exchanges and Clearing Limited (HKEX) website and other documents from Issuer for detailed information.

Risks
(a) Profit potential is capped by the pre-determined payment
(b) During volatile market, maximum loss is limited to initial investment made on that Inline Warrant
(c) Trading above HK$1 may not reflect the true value of the Inline Warrants; any Inline Warrant trades executed at the price above HK$1 will not be recognized and will be cancelled by HKEX
(d) Inline Warrants are not suitable for all investors
(e) Inline Warrants are newly introduced into the market and currently there are no similar products listed on the Hong Kong Stock Exchange for comparison.

1. How do I open an Internet stock trading account?


(I) You can visit our Head Office or any one of our branches in person to complete the Securities Account Mandate and other relevant documents and to provide the following supporting documents. (Please go to Branch Network to view the full branch address).

FOR PERSONAL ACCOUNT

  • Copy(ies) of Hong Kong Identity Card or passport of the Account Holder(s)
  • Employer's Letter (If your job nature relates to stock investment)
  • Address Proven Document

FOR CORPORATE ACCOUNT

  • Copy(ies) of Hong Kong Identity Card or passport of the authorized signatory(ies) and director(s)
  • Copy(ies) of Memorandum and Articles of Association and any amending resolutions
  • Copy of Certificate of Incorporation
  • Copy of Business Registration Certificate (if any)

OR

II) Online application (Please go to Securities Cash Account Opening Procedures for details.)

2. If I am your existing client with a Securities Account, is it necessary to open a new account for Internet stock trading?


If you have opened a securities account with us before, you do not need to open a new account for Internet stock trading. You only need to visit our Head Office or any one of our branches in person to sign a new Securities Account Mandate to apply for our Internet stock trading service. Our bank will issue a password to you for accessing our Internet stock trading service.

3. How long does it take to activate my Internet stock trading account?


When you have completed our account opening procedure and received our password, you can place orders through our Internet stock trading system after two working days.

1. What types of orders can I submit?


Local securities

You can submit At Auction limit order and Enhanced limit order through our Internet / Mobile Stock Trading system.

a. At Auction limit order:
An at-auction limit order is an order with a specified price. An at-auction limit order with a specified price at or more competitive than the final IEP (in case of buying, the specified price is equal to or higher than the final IEP, or in case of selling, the specified price is equal to or lower than the final IEP) may be matched at the final IEP. Any unfilled at-auction limit orders will be converted into limit orders and carried forward to the Continuous Trading Session provided that the specified price of that at-auction limit order does not deviate 9 times or more from the nominal price.

The order input period for At-Auction Limit orders is 9:00 a.m. - 9:15a.m.

Any At-Auction Limit order input during 9:15a.m. - 4:00p.m. will be subject to rejection.


b. Enhanced limit order:
An enhanced limit order will allow matching of up to ten price queues at a time. The ask order price can be input at nine spreads lower than the current bid price, or the bid order price can be input at nine spreads higher than the current ask price.

Any unfilled quantity after matching will be stored in the System as a normal limit order at the input order price.

Note: IEP (Indicative Equilibrium Price) is the price at which the maximum number of shares can be traded if matching occurs at that time




Eligible A-shares under Shanghai and Shenzhen Connect

Limit order:
Limit order can be executed at the specified price or a better price. Orders that are not executed during "Opening Call Auction Session" will automatically enter "Continuous Auction Session". Besides, SEHK will put in place a dynamic price checking for buy orders, buy orders with input prices lower than the current best bid 3% (or last traded price in the absence of current best bid, or previous closing price in the absence of both current best bid and last traded price) during initial phase of Shanghai-Hong Kong Stock Connect.


2. When can I submit my instruction(s)?


Local securities

- You can submit your instruction(s) 24 hours a day. All placed, updated or cancelled trade orders will be sent to SEHK's Automatic Order Matching and Execution System (AMS) according to its trading hours as follows"

a. At Auction Limit Order:

  • New Order Instruction:
    New At Auction Limit Order instructions will be sent to SEHK's Automatic Order Matching and Execution System (AMS) on a valid trading day (Monday to Friday excluding public holidays) during the "Order Input Period" of Pre-opening Session from 9:00 am to 9:15 am.

  • Order Update:
    Any update of At Auction Limit Order will be sent to the AMS on a valid trading day (Monday to Friday excluding public holidays) during the "Order Input Period" of Pre-opening Session from 9:00 am to 9:15 am, the "Continuous Trading Session" from 9:30 am to 12:00 noon; 1:00 pm to 4:00 pm.

  • Order Cancellation:
    Any cancellation of At Auction Limit Order will be sent to the AMS on a valid trading day (Monday to Friday excluding public holidays) during the "Order Input Period" of Pre-opening Session from 9:00 am to 9:15 am, the "Continuous Trading Session" from 9:30 am to 12:00 noon; 12:30 pm to 4:00 pm.

b. Enhanced Limit Order:

  • New Order Instruction and Update:
    Any placing or updates of Enhanced Limit Orders will be sent to the AMS on a valid trading day (Monday to Friday excluding public holidays) during "Continuous Trading Session" from 9:30 am to 12:00 noon and 1:00 pm to 4:00 pm.

  • Order Cancellation:
    Any cancellation of Enhanced Limit Order will be sent to the AMS on a valid trading day (Monday to Friday excluding public holidays) during the "Continuous Trading Session" from 9:30 am to 12:00 noon; 12:30 pm to 4:00 pm.

- All new order instructions placed or updated after trading hours will be treated as an order instruction of the following trading day.

- After market closed, only "At Auction Limit Order" type can be used for new order input until around 7:00am of next trading day.

- If the designated order expiry date is a non-trading day (Saturday, Sunday, Public Holiday, or deemed as a non-trading day due to Typhoon-Attack, Black-Rainstorm or other issues), the order expiry date shall not be postponed and the order shall be cancelled automatically on that particular day.


Eligible A-shares under Shanghai and Shenzhen Connect

Limit order:
New Limit Order will be sent to SEHK on a valid northbound trading day (Monday to Friday (except on public holiday)) during the "Opening Call Auction Session" (9:10 am to 9:25 am), "Continuous Auction Session" (9:30 am to 11:30 am; 1:00 pm to 3:00 pm) and "Closing Call Auction" (only apply to Shenzhen market, 2:57p.m. to 3:00p.m.).


3. How long will my instruction(s) stay alive?


Unless you cancel your instruction(s), your order will be valid until the end of each trading day. All unexecuted transaction instruction will automatically be cancelled after market closed.

"Good-Till-Date" Instruction (For Local securities)
Clients who wish to place buy or sell order of the same stock, at the same price and for the same quantity every day, could extend the validity of their order instruction to the specified "Good Till Date". Currently, the validity of order instruction could be up to 10 trading days. The order will be delivered to the market once submitted and will be effective until the closing of the market on "Good Till Date". If the order is executed (no matter fully or partially executed) or rejected before "Good Till Date", the un-executed quantity will be cancelled automatically after market close on the execution / rejection date.



4. How can I check, amend or cancel my placed order(s)?


When your order instruction is received by our Internet / Mobile Stock Trading system, you can check your placed order in your 'Order Journal' on the webpage or mobile device. On the other hand, you can update (For Local securities)/cancel your placed order by the following procedures:

  • Select your order row in the 'Order Journal'
  • Click the icon "M - Modify" or "X -- Cancel" in the action column, the 'Modify Order' or 'Cancel Order' frame will appear.
  • Increase/decrease the price or the quantity in the 'Modify Order' frame (the new quantity must not be greater than the original quantity if the price does not change. If it is a PEX order, new quantity must include executed quantity). When you click 'Confirm', your order modification instruction will be submitted.
  • Cancel your placed order in the 'Cancel Order' frame. When you click 'Confirm', your order cancellation instruction will be submitted.

5. How do I know your bank has received my placed order(s)?


You can instantaneously observe the real time updated order status under 'Order Journal'.

6. How will I be notified of trade orders execution?


You will receive an email/SMS as confirmation of your trade order. In addition, you can check in the 'E-Message' function once your order is executed. Your order's status in the 'Order Journal' and your 'Portfolio' will also be automatically updated real time.

7. Can I execute "day trade" transaction(s) through your Internet / Mobile Stock Trading system?


Yes for Local securities. You can execute 'Day Trade' transaction(s) through our Internet / Mobile Stock Trading system.

8. What other methods can I use to place my trade order other than the Internet or mobile device?


We offer you two other trading methods apart from Internet / Mobile Stock Trading:

(I) By visiting our Head Office or any one of our branches to place orders in writing over-the-counter.

(II) By calling Head Office or any one of our branches to place verbal orders by telephone.

9. If I input my order via the Internet or mobile device, can I amend or cancel the order over-the-counter or by telephone?


Yes.

10. Can I place/amend my order(s) via e-mail?


No. We do not accept any order placement, updating or cancellation via email.

11. What statements will I receive for order placed through Internet / Mobile Stock Trading?


You will receive:

(I) Bought/Sold Confirmation:
Bought/Sold confirmation will be sent to you the day after the trading day by mail/ electronic format.

(II) Monthly Statement:
All accounts in which transactions have taken place during the month or a stock balance is maintained at the end of the month will receive a monthly statement by mail.


12. Under what circumstances will my order(s) not be entertained in Internet / Mobile Stock Trading services?


(a) The cash balance / stock balance of the designated account is insufficient
(b) Odd lot transaction (Odd lot of sell transaction is acceptable for eligible A-shares under Shanghai and Shenzhen Connect)
(c) The price of the relevant stock you ordering is below $0.01
(d) Transaction amount exceeds $3,000,000 (HKD equivalent)
(e) The lot number of your order exceeds 3000 (10,000 lot for eligible A-shares under Shanghai and Shenzhen Connect)
(f) Selling physical stock.
(g) The desired price of your buying (selling) order is 99 spreads above (below) the market price, but the order will be submitted to SEHK within 24 spreads
(h) Orders are not accepted by Auto Matching System of SEHK.

1. How does your Internet / Mobile Stock Trading system protect my information?


  • Secure Socket Layer (SSL) with 128-bit encryption and Firewalls
  • Identification of User ID and Password with compulsory change of password upon the first time login.
  • Automatic logoff after the inactivity of your Internet / Mobile Stock Trading logged in session for 30 minutes and 15 minutes respectively (Stock quotation function is not accountable for inactivity. To avoid automatic logoff, you can use other enquiry functions apart from stock quotation during online, including order history, portfolio, e-message and etc.).


2. How do I protect my personal information?


In order to ensure that your personal information will not be disclosed, you can refer the following instructions:

(a) Must not disclose your User ID and password to anyone else.
(b) Destroy the original printed copy of your password.
(c) Avoid using easy-to-guess password such as your birthday or phone number.
(d) Change your password periodically.
(e) Check your account balances and statements regularly.
(f) Do not leave your computer unattended and promptly log off from service.
(g) Remove the temporary files stored in the memory or in the hard disks of the computer shared with others.
(h) Avoid any unauthorized capturing of your password by attackers by carefully handling doubtful e-mails received or accessing suspicious websites.
(i) Type the exact Website of our bank (www.shacomsecurities.com.hk).



3. How do I know that I am performing transactions using the Internet Stock Trading Service of Shanghai Commercial Bank Ltd.?


Our bank has adopted the latest Internet security measure, EV SSL Certificate (Extended Validation SSL Certificate). If you are using the following browsers to access our Internet Stock Trading services, the colour of the browser address bar will be changed to green and the bank name displayed.

  • Internet Explorer 7.0 or above
  • Firefox 3.0 or above

If you are not using the above browsers, on the logon page you will see a small lock. If you double-click the lock, a server certificate issued by VeriSign will appear and the details and validity of the certificate will be shown.

4. What is Two-Factor Authentication?


Two-Factor Authentication strengthens security by requiring a combination of two different types of authentication to login to an account. The first step of authentication is to provide the login ID and password followed by the second step, a one-time password obtained from SMS or "Security Device". Customers can choose to apply for the "Security Device" or "SMS One-Time Password" ("SMS OTP", effective on 18 Feb 2019) as a two-factor authentication tool.


5. Why do I need "SMS OTP" or "Security Device" for logging on Internet / Mobile Stock Trading Services?


In regard to the guideline from the Securities and Futures Commission (SFC) to strengthen security control related to internet trading services, all customers are required to use two-factor authentication for logging on internet trading accounts effective from 27 April 2018. The Bank adopts the "SMS OTP" or "Security Device" as two-factor authentication tool.


6. What is a "SMS OTP"?


"SMS OTP" is a security feature for verifying your online identity. When logging on Internet / Mobile Stock Trading Services, a password is sent through SMS to your registered mobile phone number and is only valid for short period of time.


7. Do I need to register for the "SMS OTP" Service in advance if I choose it as Two-Factor Authentication solution?


Registration is required for "SMS OTP" Service. You may visit any of our branches in person to apply for receiving "SMS OTP" starting from 18 Feb 2019.


8. If I do not register a mobile phone number to receive the "SMS OTP", can I continue using the Internet / Mobile Stock Trading Services?


If you do prefer not to receive the "SMS OTP", you need a "Security Device" which serves as a two-factor authentication tool to logon Internet / Mobile Stock Trading Services.


9. Are there any service charges for using the "SMS OTP" Service?


It is free if you receive a "SMS OTP" in Hong Kong. If you are in Mainland China or overseas, please consult your telecommunication service provider for details.


10. Will a "SMS OTP" expire or become invalid?


The "SMS OTP" is valid for 100 seconds. In addition, if the customer incorrectly enters the "SMS OTP" for 5 times, it will also become invalid.

The customer needs to press the "Resend" button to request a "SMS OTP" again. Customers can request 3 times for the resend of "SMS OTP" per each logon. If they still fail to logon successfully, the system will ask the customer to re-enter the user ID and password.


11. Do I need to use "Two-factor Authentication" for every transaction in Internet / Mobile Stock Trading Services?


No. Once you have successfully logon to Internet / Mobile Stock Trading Services, it will not be required to use "Two-factor Authentication" again for transactions. However, you will be requested to recomplete "Two-factor Authentication" if you try to logon to Internet / Mobile Stock Trading Services again after logging out.


12. What should I do if I receive an "SMS OTP" on my registered mobile phone number but am not logging on to my Internet / Mobile Stock Trading Services?


Please contact our Customer Service Hotline on (852) 2818 0282 immediately.


13. If I have enquiries about "SMS OTP" or have problem while using "SMS OTP" to access Internet / Mobile Stock Trading Services, to whom I can contact?


For enquiries or support, please call our Customer Service Hotline on (852) 2818 0282.


14. How can I apply for a Security Device for logging on Internet / Mobile Stock Trading Services?


Please visit any of our branches to arrange for application. If you wish to learn more about our Bank's Security Device, please click here.


15. After I have applied for the Security Device as two-factor authentication to logon Internet / Mobile Stock Trading Services, when will it take effect?


If you already hold a valid and activated Security Device, the two-factor authentication to logon will be effective within 3 business days after the application. In addition, starting from 27 April 2018, apart from inputting the current user ID and password, you need to use the Security Code generated from the Security Device in order to logon to Internet / Mobile Stock Trading Services.


16. What are the important notes for Joint account or Corporate account to use the Security Device as a two-factor authentication tool to logon Internet / Mobile Stock Trading Services?


For Joint account or Corporate account, please assign one designated securities account holder of Joint account or authorized person of Corporate account to apply for and possess Security Device for Personal Internet Banking for logging on Internet / Mobile Stock Trading Services. Authorized person of Individual account or Joint account is not eligible to apply for and use the Security Device. In addition, Security Device for Corporate Internet Banking is not applicable to Internet / Mobile Stock Trading Services.


17. If I have applied to use the Security Device as a two-factor authentication tool for logging on to my Internet / Mobile Stock Trading Services, can I disable the service afterwards?


Yes. If you choose to disable the service, please visit any of our branches to complete the form. However, please note that, starting from 27 April 2018, all customers have to use the Security Device as a two-factor authentication tool for logging on to our Internet / Mobile Stock Trading Services. Thereafter, the service cannot be disabled.


1. Do I need to enable JavaScript and Secure Socket Layer (SSL) for my computer?


Yes, you need to enable JavaScript and SSL for your computer.

(A) Enable Java and JavaScript:
Steps to enable Java and JavaScript for Microsoft Internet Explorer 11.0 or above:

  • Select "Tools" from the Menu bar.
  • Select "Internet Options".
  • Select "Security" Tab.
  • Select "Internet" as a "Web content zone", also select "Medium" under "Security level for this zone" .
  • Click "OK" to exit the dialog box.

(B) Enable SSL:
Steps to enable SSL for Microsoft Internet Explorer 11.0 or above:

  • Select "Tools" from the Menu bar.
  • Select "Internet Options".
  • Select "Security" Tab.
  • Go to "Security" section and check the box "TLS1.2".
  • Click "OK" to exit the dialog box.

Upgrade to 128-bit SSL for Microsoft Internet Explorer 11.0 or above:

  • Select "Help" from the Menu bar.
  • Select "About Internet Explorer".
  • Click on the "Update Information" to download 128-bit SSL from Microsoft (if your record does not show 128-bit)

2. When I attempt to access the page "www.shacomsecurities.com.hk", I am prompted with the message "Sorry, we cannot provide service to you at the moment, please try again later.". How do I fix this ?


This is generally indicative of the fact that our Bank's server is not available. You will not be able to enter the site at this time. If you were already navigating around the site, you will not be able to access any function once the server goes down. And if you attempt to request other information, you may be logged out of your account.

3. Why isn't the page "www.shacomsecurities.com.hk" completely loaded, even though the browser page states "Document: Done"?


When the page "www.shacomsecurities.com.hk" isn't completely loaded, you are suggested to clear a cached page from your hard drive. In order to clear a cached page from your hard drive, please take the following procedures:

For Microsoft Internet Explorer 11.0 or above:

  • Select "Tools" from the Menu bar.
  • Select "Internet Options".
  • Select "General".
  • Click "Delete Files" button and answer "OK".
  • Click "OK" to exit the dialog box.

4. My browser is set to be running behind a proxy server and/or firewall, and I have problems accessing my account. How do I fix this?


In order to control the access/penetration between external and internal environment, some intranet/internet systems are running behind a proxy server and/or firewall. As a result, before using our Internet stock trading service, a shacomsecurities.com.hk port address formed by your proxy server/firewall may be required to be added as a valid right of access/penetration between the above two environments. If the proxy server and/or firewall are installed by your vendor, please consult your vendor.

5. What can I do if the Internet connection seems slow?


There are many factors affecting the Internet connection. For example, your modem band rate, your PC hardware configuration, the Internet traffic, phone line quality, etc. To provide better Internet connection environment, we suggest you employing broad band services and your PC hardware configuration should be at least Pentium 1GHz with 128M RAM and 2G hard disk or above.



Disclaimer   |   Privacy   |   Terms & Conditions
Copyright © 2007 Shanghai Commercial Bank Ltd.. All rights reserved.